Refund policy

Refund Policy

Last updated: February 1st, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused, with tags (if applicable)

• In its original packaging

• Accompanied by a receipt or proof of purchase

To start a return, contact us at surfcoshaka@gmail.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized items

• Digital products

• Gift cards

• Sale items or discounted items

Please contact us if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Shipping fees are non-refundable.

Contact

If you have any questions about returns or refunds, you can contact us at:
Email: surfcoshaka@gmail.com
Store Name: Shaka Surf Co.